Everything you need to know about the Hotel Crash Pad Network.
Select the "Join Us" button which is located at the top right of the page. This will take you to the registration page. Inside the "Application and Access Agreement" form, enter in the required information. Doing so will take you to an account creation page where you will select your email as username and a secure password. After you have completed both the application form and created an account you will be able to add items to your cart and checkout.
You can cancel your subscription on the "My Account" page under the "Manage Subscriptions" tab. Click into the active subscription and select "Cancel Subscription" at the bottom of the page. You must do so before the 27th of the month. Failure to do so will result in your card being charged once auto pay rolls through. To be eligible for a security deposit refund you must notify us in writing no later than the 15th day of your final month of access.
Log into your account and go to "Manage Subscriptions" under the My Account section. Navigate to "Subscriptions", click into the one you wish to change, and cancel it. Then go back into the website and purchase the in stock and available crash pad location. This must be done before the 27th of the month to avoid being charged for both subscriptions.
You are charged the 27th of every month. Payments will hit around 2 AM CST.
From the "My Account" page under the "Manage Subscriptions" tab you will find a "Payment Methods" section to add or remove payment information.
This can be viewed from the "My Account" page under the "Manage Subscriptions" tab. Select the "Subscriptions" section; by default it shows your upcoming subscriptions.
Our Hotel Crash Pads are "all-inclusive." You are entitled to the same services and amenities as a regular hotel guest, including airport transportation, housekeeping service, a bed to sleep in every night/day you need (up to your monthly limit), and all other hotel services and amenities. Note: Under certain COVID-19 mandates some services may be temporarily modified or unavailable.
Using a credit card via our website payment portal.
Our payment periods run in conjunction with the calendar month, from the first day of the month to the last day of the month. Your payment guarantees you access during the calendar month in question, up to the limits of your access tier. The initial payment is set at a reduced flat amount regardless of tier, so any applicable partial-month proration is already effectively applied.
No. Although our pads are situated in hotel rooms, they are still crash pads, and like almost all other airline-industry crash pads, the rooms are configured for multiple-member shared occupancy, with either bunk beds, individual twin beds, or a combination of the two.
As a corporate policy we are not able to honor requests for refund of any portion of your monthly fees in the event that you decide not to occupy the pad for any period of time due to unanticipated staffing reductions, schedule changes, FMLA, OJI, emergencies, "changes of heart", or any other issue. We are also not able to apply any current-month payment to any future month. When you secure a spot in our pad for the month, you are being given access to it in favor of other prospective occupants, and we are therefore unable to recover the lost revenue.
To receive your deposit refund: (1) Notify us in writing at Management@HotelCrashPads.com no later than the 15th day of your final month of access. (2) Between the 1st and the 27th of your final month, cancel your subscription in your online account. (3) After the end of your final month, email us requesting the deposit refund. The refund will be credited to the card on file. If you fail to cancel your subscription by the 27th, any additional charges will be non-refundable and you will forfeit your deposit.
Email us at Management@HotelCrashPads.com, letting us know the name of the individual you referred and the pad they were referred to. When they purchase a subscription we'll send the $100 referral credit to you in the form of a refund on your most recent payment.
If you ever show up to use the pad and it's full (no open beds available), our guarantee is that the hotel will accommodate you in another room for the night at our expense, either in the hotel that hosts the crash pad or in another property in the area.
Yes. One of the key benefits of our network structure is that as a Network member, you have the option of using our pads in other cities for out-of-base trip pick-ups or Reserve periods. You'll just need to notify us ahead of time so we can get you added to the access lists at the appropriate pads.
Yes.
No. All bed linens, towels, and toiletries are provided by the hotel, just as in a normal hotel room stay.
No. Just like in a traditional crash pad situation, you just show up and use the pad whenever you need to (up to the stated monthly limits of your access tier). You never need to notify anyone in advance or make a reservation. When your Access Fee is auto-paid, your name is automatically added to the access list sent to the hotel.
No. No animals of any kind — not even ESAs or service animals — are ever permitted in the pad, in accordance with HCPN company policy and hotel policies. This is an absolute, non-negotiable rule.
Your maximum monthly usage limits are based on your access tier: "Reserve" — 18 days/nights per month; "Lineholder" — 10 days/nights per month; "Part-Time" — 5 days/nights per month; "Drop-In" (annual) — 10 or 15 days/nights in a 365-day period. You pay for what you need each month. You can switch between tiers month to month based on your schedule, subject to availability.
No, all new members start at the same flat first-month rate, regardless of initial access needs. After at least one month of membership, you can switch to the Part-Time tier. After at least three months at the Reserve, Lineholder, or Part-Time tier, you can opt for the annual Drop-In access level.
No. You are absolutely required to take all your belongings with you every time you depart to fly a trip, go to the airport to sit Airport Ready Reserve, or commute home. Your belongings cannot ever be left in the room if you're leaving the local area.
When purchasing a subscription, if the product is out of stock you won't see an add to cart button. To join a waitlist to be notified of an available spot, select the blue button that reads "Add to Wishlist." When a spot becomes available everyone on the list will be notified. After that it is first come first serve.
There is no order to the waiting list. When a spot opens up everyone on the waiting list is notified. After that it is first come first serve.
We do not have 24-hour availability by phone. Your first step should always be to read the full pad description for the city you're interested in. If you have any questions that aren't answered there, please email Management@HotelCrashPads.com. Please always specify the city you're inquiring about when you email us.